Frequently Asked Questions

  1. How do you ship my order?
    We can ship your order through FedEx, UPS, DHL, TNT.  while international shipments typically take shipping companies a few days to deliver,generally 3-15 days, It depends on which country are you from.
  2. Do you have stock?
    For most products, we have stock, and we will ship out asap after we received payment, just for some rare and custom products, we need few days to synthesize.
  3. Are there any other costs?
    Beyond product costs and shipping costs, we do not charge any fees. The only exception is when a shipment contains a hazardous material. Then a small handling fee will apply. Note that your country’s customs may impose taxes / fees / duties; these are your responsibility.
  4. How about the packing?
    Usually we provide the packing as 500g/1kg/2kg/5kg/10kg and 25 kg / bag or carton. OEM packing is available.
  5. Can you custom-manufacture a product for me?
    If there is a nanoparticle that we do not have in stock, then yes, it is generally possible for us to produce it for you. Custom manufacturing runs are available. However, custom runs are typically only made for our industrial customers due to minimum quantity requirements, additional custom run costs and increased lead time. 
  6. What certification and documents do we offer?
    Some technical paper is available, such as Commercial Invoice, Packing List, Bill of loading, COA , HPLC, MSDS etc,  If your markets have any special requirements, let us know.